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​​​-  POLICIES & Spa Etiquette​​​ -


There is a minimum call out fee of $75

Please add parking fee to your total.

- AVAILABILITY OF SERVICES -
Appointments are available 6  days a week between 9am - 8pm and by special appointment.

The Customer Service / Appointments desk is open from 10am to 6pm every week day and Saturday
 Appointments can be made by calling (407) 953-3764 or by
e-mailing: info@mobilespa.services
We travel to Greater Orlando, Clermont, Ocoee, Avalon / Thornton Park,  Kissimmee, Reunion, and the OIA Airport area

 -PAYMENT -

Services are payable by Cash, major credit and debit cards.
25% OR $100 (whichever is greater)of payment is made at the time of booking so we do require debit or credit card details to guarantee your reservation. In addition , for spa and pamper parties balances will be collected on the event date, prior to your event unless STATED OTHERWISE .
Leaving gratuities for job well done is always appreciated but never expected. We are able to add any gratuities to your debit/card charges, but they can also be paid in cash.


- CANCELLATIONS -
We apply a strict cancellation policy as consideration to our team.
A deposit will be charged at the time of the booking and is not refundable if cancellations are made less 
than 72 hours prior to the appointment time.

Should you need to cancel your appointment and give us more that 72 hrs For Parties and corporate events) & 24 hours notice the 25%  fee for your booking will be refunded.
Fees for appointments booked within the same day are not refundable.


- YOUR TREATMENT -
***Please book in as much in advance as possible to reserve your preferred appointment time and to discuss any special needs or questions you may have with regards to your booking.
In order to set-up our therapist will arrive about 10-15 minutes prior to the appointment time. Depending on the particular requirements of your treatment please ensure that the therapist has access to good lighting, hot water, power supply, and sufficient space for a therapy table or party set up and treatment..
Before your first treatment you will be asked for a brief medical history as certain health conditions might be contra-indications to some treatments.
We require parental permission for any client under the age of 18.
In the interest of both client and therapist safety, we reserve the right to refu​se a treatment if we deem inappropriate.

 

- YOUR PRIVACY -
The Ultimate Touch Professionals is dedicated to safeguarding your privacy and looking after your best interests. All personal details are kept in strict confidence and are used only for the purpose of providing you with a safe, efficient and professional service.
Data is not shared with any third parties.​